With even the Nepal Electricity Authority and Khanepani Sansthan launching online payment systems for their customers, it’s only a matter of time that businesses will have to think about their existence and adapt to the online payment systems.
Now if you are a start-up or even an established company wanting to kick off as a complete eCommerce business then you might have one major question about online payments i.e., “How do I collect money from my customers?”
Well, the answer is through Online Payment Gateways.
Payment gateways, in short, are e-commerce service providers that process your funds by transferring user’s payment information from the payment portals to the front end processor. They simply facilitate monetary transactions between you and your customers.
‘Online’, a phenomenon that has touched upon almost all the economies, isn’t a recent fascination for a country like Nepal either.
When it comes to actually selecting one, it might be a bit confusing since there are already a number of payment gateway options within Nepal like Khalti, eSewa, iPay and many more.
But don’t you worry because here we are at your rescue with 5 tips that will help you choose the right payment gateway for your business in Nepal:
1. It’s the Users who’ll be Using the System, So Do Review the Purchasing Funnel
User Interface is one of the most basic as well as the most significant aspect. While paying online, the number of steps a user needs to go through is very crucial because if there are too many configuration steps or if the page is too complex, the customer might just drift off.
So what you need to do is look for a user interface that has an intuitive and consistent design, has clarity, high responsiveness, scale-able and is easy on the eyes. With such a user interface, your users will be using the payment gateway on their own and you don’t have to worry about explaining to them as to how to go about the purchasing funnel.
So don’t hesitate to ask your gateway providers to give you a tour of how the process works for a customer and ensure that the system is easy to use, with great customer experience guaranteed.
2. Decide on Your Payment Timings
When your actual payment will arrive in your account usually depends on your payment gateway as payment timings differ from provider to provider.
Some gateway providers might settle your funds as quickly as it can be in real-time while others might hold on to your funds and take as long as 20 to 30 working days. Based on your business you need to decide on what sort of payment timing is good for you.
3. When Dealing With Money You Always Need Good Security
Almost all of the payment gateways today in Nepal have SSL certificate to ensure security and privacy. These are small data files that replace sensitive data with unique identification symbols and digitally bind a cryptographic key to an organization’s details without compromising its security.
Along with that most payment gateways also offer a number of filter tools that guard against fraud. So before partnering with your gateway provider, considering the fraud protection and screening tools offered would be a smart move.
4. Payment Gateways Obviously Don’t Come for Free So Make Sure You Look up the Costs
While searching for a payment gateway best fitted for your company make sure that you fully understand their fee structures. These figures are usually a compound of initial setup cost + transaction costs + annual maintenance cost.
The initial cost is a one-time charge and is nonrefundable. The transactions costs are based either on credit/debit cards, bank transfers or net banking and the annual maintenance cost is an annually recurring charge.
But along with the fee structure you also need to look into your volume of online payments, mode of transaction and offers provided by the gateway service provider as it would give a clearer sense of the what you should be investing.
5. Finally, Review the Customer Support of your Payment Gateway
Most of the times a customer support is the only contact a customer might have with a company but painfully it is also the most overlooked.
Whenever a customer faces a query or issue regarding the product or service, they expect that the customer support is responsive enough to resolve their problem.
Hence, you should look for a payment gateway provider which offers support whenever your customers need it and in a way they can easily get it.