About the job
- Develop and execute a comprehensive account management strategy to build strong relationships with key retail accounts of Digital wallet companies.
- Identify and prioritize potential retail partners based on market trends, business objectives, and customer needs.
- Act as the main point of contact for key accounts, establishing and maintaining effective communication channels to address any inquiries or concerns.
- Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to develop tailored solutions and strategies for each retail account.
- Drive revenue growth by implementing effective sales techniques, negotiating contracts, and upselling additional products and services.
- Conduct regular business reviews with key accounts to track performance, identify areas for improvement, and ensure customer satisfaction.
- Monitor and analyze sales data, market trends, and customer feedback to identify patterns, preferences, and areas for optimization.
- Collaborate with the Retail Department’s leadership team to develop and implement strategies to enhance customer acquisition and retention.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field. MBA is a plus.
- Proficiency in Excel is a key requirement for this role.
- Proven experience as a Key Account Manager or a similar role in the retail industry, preferably within the digital wallet or financial technology sector.
- Strong knowledge of retail operations, market dynamics, and customer behavior in the digital payments industry.
- Excellent communication, negotiation, and relationship-building skills.
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions,
- Proactive and results-oriented approach, with the ability to work independently and thrive in a fast-paced environment.
- Strong organizational and project management skills, with the ability to multitask and prioritize effectively.
- Flexibility to travel as needed to meet with key retail accounts.
Applying Procedure
Interested candidates are requested to send their recently updated resume to vacancy@khalti.com along with a cover letter mentioning their work and academic credentials.
Note: While sending your CV via mail please mention the position you are applying for.
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