1660-01-5-8888

Job Specification

  • 10+2 passed or Bachelors’ running or graduated with command of the English language to communicate in written English
  • More than or equal to 1 year of experience in related field
  • Familiar with computers and the Internet
  • Experience in email and communication
  • Hardworking and result-oriented
  • A two-wheeler with a valid license is preferred
  • Can work on MS office applications
  • Should also have knowledge about digital payments, e-banking, m-banking, and other banking services
  • Should be flexible in work timing. Willing to work on off days and public holidays
  • Good written communication skills

 

Job Description

  • Manage incoming social media related queries in a timely manner
  • Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints and to determine possible causes
  • Provide appropriate solutions and alternatives within the time limits
  • Refer unresolved customer grievances to designated departments for further investigation
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken
  • Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction
  • Follow communication procedures, guidelines, and policies

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