Job Specification


  1. 10+2 passed or Bachelors’ running or graduated with command of the English language to communicate in written English
  2. More than or equal to 1 year of experience in a related field
  3. Familiar with computers and the Internet
  4. Experience in email and communication
  5. Hardworking and result-oriented
  6. A two-wheeler with a valid license is preferred
  7. Can work on MS Office applications
  8. Should also have knowledge about digital payments, e-banking, m-banking, and other banking services
  9. Should be flexible in work timing. Willing to work on off days and public holidays
  10.   Good written communication skills
  11.   Shift : 6 AM to 2 PM


Job Description


  •   Manage incoming social media related queries in a timely manner
  •   Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools
  •   Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints and to determine possible causes
  •   Provide appropriate solutions and alternatives within the time limits
  •   Refer unresolved customer grievances to designated departments for further investigation
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken
  • Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction
  • Follow communication procedures, guidelines, and policies


Don’t have Khalti? Download now

For more updates about Khalti’s campaign, events, services, and offers, you can also follow us on our official Facebook pageYouTubeTwitterViber, Linkedin, and Instagram.