Load Fund

The possible reasons for this should be:

Your bank account did not have an adequate balance.

Your internet connectivity was interrupted.

The issuer bank’s network was down.

Your monthly loading limit was breached. 

Mobile Banking not activated.

In the case of e Banking the amount gets loaded immediately. In some cases it might get delayed due to internet connectivity, due to the bank's network. Do not panic. Your money will be safe and will be loaded to your wallet within an hour. If your wallet balance is not updated after 30 minutes do contact us at support@khalti.com or call at 9801165561

In such cases please do not panic. Please check your internet connectivity and refresh your balance. If it does not show then this might be because of a network problem while transaction or maybe because of the delay from the bank's server. In such cases, please wait for 30 minutes. If your wallet balance is not updated after 30 minutes do contact us at support@khalti.com or call at 9801165561

There are no bank transfer fees while loading funds from eBanking. As per NRB, there are certain bank transfer limits applicable to Khalti. You can add up to Rs 5000 at a time, Rs 15,000 in a day, and Rs 25,000 in a calendar month. However, as per your urgency, you can load as much as you want but you cannot hold the amount in your wallet account. You need to spend it on the same day. If you fail to use that amount then your account might get locked.

However, it is mandatory for all users to fill up KYC (Know Your Customer) form to carry out transactions above R s.5,000

 eBanking username and password is the one that you receive while taking eBanking service from the bank. If you have done so and cannot remember or have lost the login credentials, please contact the associated bank where you have created your bank account.

In such cases make sure your app is updated. Once you have updated the app and go to wallet top-up option and select Khalti

This is an issue from the bank's end. Please contact the bank in such cases

OTP (One Time Password) is a security code to ensure that there are no fraudulent transactions. While transacting the bank sends an OTP to your personal email/ mobile number. (Remember if you have not taken or activated the messaging/ email service from the bank you will not be getting any OTP)

You will not be charged any amount while loading for the first three transactions. After that, for SCT cards, a service charge of 2% (maximum amount of Rs 25) will be levied after the first 3 transactions. And for all other cards, a service charge of 2% will be levied after the first 3 transactions

This could be possibly because you are trying to load via SCT cards which are not activated for online transactions. Please make sure your card has been enabled for online payments by the bank.

It could also be due to:

Your bank account did not have an adequate balance.

Your internet connectivity was interrupted.

The issuer bank’s network was down.

Your monthly loading limit was breached. 

Card not activated.

You can load a maximum amount of upto Rs 16,000 at once.

In case of loading via cards the amount gets loaded immediately. In some cases it might get delayed due to internet connectivity, due to the bank's network. Do not panic. Your money will be safe and will be loaded to your wallet within an hour. If your wallet balance is not updated after 30 minutes do contact us at support@khalti.com or call at 9801165561

In such cases please do not panic. Please check your internet connectivity and refresh you balance. If it does not show then this might be because of a network problem while transaction or maybe because of the delay from the bank's server. In such cases, please wait for 30 minutes. If your wallet balance is not updated after 30 minutes do contact us at support@khalti.com or call at 9801165561

OTP (One Time Password) is a security code to ensure that there are no fraudulent transactions. While transacting the bank sends an OTP to your personal email/ mobile number. (Remember if you have not taken or activated the messaging/ email service from the bank you will not be getting any OTP) 

50,000 / month

1 Lakh / month

You need to have the following information to fill the cash deposit voucher:

• Khalti ID ( Phone number registered with Khalti )
• Customer’s name ( Your name registered with Khalti )
• Write your amount that you want to deposit in your wallet

No. Other phone numbers will not be accepted which are not registered with Khalti

Go to your account and check the amount in the left side menu. Refresh if the amount you loaded is not reflected in your account.

No. You can ONLY load your fund from the cash deposit member banks of Khalti. You can check the list from here: https://khalti.com/load-fund/

Yes. You can load your fund anytime anywhere in Khalti.

No. You don’t need a bank account to load funds in your wallet. You can do it via cash deposit voucher or Khalti Sewa Kendra. You can even request funds from your friends and family.

Yes, you need to be KYC verified to link your bank account

You will have to select the bank you want to link and Input your account number, Account Name, and Mobile Number.

There are several benefits of linking your bank account. The hassle of loading your wallet through different online/offline mediums every time you make a payment is gone. This saves your time and makes transactions quicker.

You can make Utility payments like Internet bills, Mobile top-up, Recharge cards, Insurance, TV, and so on.

Yes, one can send money through a linked account by using the send and request feature.

Yes, one can send money to his/her own bank account or someone else’s account using the linked bank account.

Yes, you can load your wallet through the linked bank account. You can do it by going to the load fund section where you will find the linked account option. By choosing your bank account and entering the amount you need to load, the wallet can be loaded.

Yes, multiple banks can be linked using this feature

Yes, the linked bank can also be removed

Please make sure the Name and phone number entered matches with Bank’s details. If your bank account is registered under a different Name or phone number, you will not be able to link the following account.

In order to update your Khalti number/Name with that of the bank, send your request at support@khalti.com.

Please contact our support team at Toll Free: 1660-01-5-8888, Phone: 01-5970017 or you can reach out to us on Viber/WhatsApp at 9801165561 or write us at support@khalti.com