1660-01-5-8888
How Can We Help You?
Khalti Features
How do I earn Khalti points?
Khalti points are awarded for the purchase of Khalti services. When you make payments for the services provided by Khalti, you earn Khalti Points.
How do I get Khalti points for every service payment?
Yes, you get Khalti Points for every service payment except Khanepani Bill Payments.
Do I get Khalti Points while loading funds?
No, you do not get Khalti Points while loading funds. You earn points only while making payments while using Khalti services
Do I get Khalti Points while transferring an amount to someone?
No, you do not get any Khalti Points while transferring funds to anyone.
How do I claim for my gift hamper while redeeming Khalti Points?
To claim for gift hamper to redeem Khalti Points, call our support number or email at support@khalti.com
How do I redeem my Khalti Points and receive it?
To redeem your Khalti Points tap on redeem option in the Khalti and choose the option you want to select to redeem your Points You can receive your gift hamper from our office at Bakhundole,Pulchowk
After how many days will I be getting my gift hamper after redeeming my Khalti Points?
You will be receiving the gift hamper within 7 working days after claiming for your gift hamper after redeeming it in Khalti
How are Khalti points calculated?
What do I get with my points?
20,000 Points: Khalti Top up coupon code worth Rs 200
50,000 Points: Mobile Top up of Rs 500
1,00,000 Points: Movie plus food a couple at Fcube
2,00,000 Points: Tickets for couple to our various partner events
5,00,000 Points : 3 months subscription for ISP / Flight to Pokhara + Stay at OYO Rooms (for one person)
10,00,000 Points : Khalti Balance worth Rs 10,000
How do I check my points balance?
Slide up the bottom navigation menu. You can view the Khalti Points in your profile.
How long will it take Khalti points to come to my account?
You will get Khalti Points as soon as you make any transaction. In case you do not receive Khalti Points write us at support@khalti.com
What happens to my Khalti Points when I cancel my order?
If an order is canceled, the Khalti Points received for the purchase will be canceled or will be deducted
Will I be getting points for the transactions that I did prior to the Khalti Loyalty Program Launch?
No, you will not be receiving any Khalti Points prior to the Khalti Loyalty Program Launch
What do I do when I do not receive points?
In case you do not receive Khalti points write us at support@khalti.com
Can I transfer Khalti Points to my friends?
No, Khalti Points are not transferable
Can I redeem my Khalti points for cash?
No, you cannot redeem Khalti points for cash
What happens to inactive Loyalty Rewards accounts?
You can redeem Khalti Points anytime you login into your account. Khalti Points do not expire.
How do I keep track of Khalti Points?
You can track Khalti points from the ‘Transactions’ option in the bottom navigation menu.
Do Khalti points expire?
No, Khalti Points do not expire
Can I calculate my Khalti Points? If yes how?
Yes, you can calculate your Khalti Points. We provide an on-screen calculator where you can calculate according to the slots given below:
Redeem Points
20,000 Points: Khalti Top Up Coupon worth Rs 200
50,000 Points: Mobile Top-up of Rs 500
1,00,000 Points: Movie plus food a couple at Ncube
2,00,000 Points: Tickets for a couple to our various partner events
5,00,000 Points : 3 months subscription for ISP / Flight to Pokhara + Stay at OYO Rooms (for one person)
10,00,000 Points : Khalti Balance worth Rs 10,000
Khalti Sewa Kendra
Users can go to a nearby Khalti Sewa Kendra to load funds in your Khalti account or take out cash from your Khalti account (Cash In/Cash Out). The users won’t be charged anything to avail these services. Users can locate Khalti Sewa Kendra nearby you through this link: bit.ly/khaltisewakendra.
Khalti App Security
For security of payments, Khalti has App Password and App Transaction Password. Both these passwords are the first 4 characters of your password. App Password is asked every time Khalti app resumes, whereas App Transaction Password is asked before every transaction.khanepani Third Party Transaction PIN is required for making payments outside Khalti, at merchant sites.
Third party payment
Users can make payments at merchant (third party) sites using Khalti. For security reasons, users are required to set up Third Party Transaction PIN and use it every time they make payments at merchant sites so that none else can make payments at third parties other than the users.
Third party merchants
Third party sites are the merchants outside Khalti platform (app/website). Eg. QFX Cinemas. You can buy movie tickets from QFX Cinemas website and pay online via Khalti.
There are currently more than 200 third party merchants associated with Khalti. You can avail services from any of these merchants and pay digitally via Khalti.
Cashback and Khalti Points
Khalti doesn’t take service charge from users for any types of payments. Instead, Khalti rewards users every time they make digital payments via Khalti. Users can get up to 30% cashback on payments made via Khalti which they can use later to make payments. Khalti also rewards users with Khalti Points on transactions above Rs. 150 (Exception: Khanepani bill payments). After accumulating enough Khalti Points, users can redeem it to receive gift hampers from Khalti.
Customer
Helpline
Toll Free No: 1660-01-5-8888
Phone: 9801165561 /01-5010651
Email: support@khalti.com
Merchant
Helpline
Email: merchant@khalti.com
Documentation: docs.khalti.com
Github: github.com/khalti
Phone: 9801165568 / 9801165557
Pasal
Agent
Email: pasal@khalti.com
Phone: 9801165567 (To become a Khalti Pasal
and sell Khalti services)
Event Tracking
Platform
Email: marketing@khalti.com
Phone: 9823008874 (To partner for an event or
sell tickets online from Khalti’s platform)