Khalti Account

You can mail us at support@khalti.com for your required information.

We regularly update the offers section of our website/app or follow us on our official facebook and twitter page for new offers.

No,there is no additional fee for registering or using a Khalti account.

Don’t worry. Your amount is safe with us. If the amount has been successfully transferred then, the amount will automatically be transferred to the respective person's account. In Case the transaction has failed, then the amount will be refunded back

Yes, we are here to make things easy for you. Even if you don't own a smartphone you can use Khalti services via web app (khalti.com)

We would love to hear from you. Fill up the feedback form in the respective web and mobile applications. Feel free to drop us a mail at support@khalti.com . We are here to offer you and your suggestions can help us to offer you more.

After any successful transactions the cashback is received immediately. If it takes longer than do mail us at support@khalti.com/ Customer Care.

You do not need to worry about that. The balance will be credited to your Khalti account within 24 hours. If it has not been transferred, do send us a screenshot of the failed transaction to support@khalti.com

Primary balance is the fund you directly load using loading funds options whereas secondary balance is the cashback you receive from paying bills online

Secondary balance  does not get accumulated. Whenever payment is the amount from secondary balance is first reduced then from the primary balance. For instance, a user has Rs in his secondary balance and Rs 100 in his primary balance and the user is trying to topup mobile worth Rs 100.

In such a case, the Secondary balance will be reduced by Rs 5 and the primary balance will be reduced by Rs 95

The remaining balance in Primary Balance will be Rs 5 and the Remaining Balance in Secondary Balance will be Rs 2 (2% cashback of Rs 100)

To repay for a particular service using the same credentials, tap on the service you want to pay for. Go to recent payments and tap to pay immediately.

Min. limit: Rs. 10

Max limit for KYC Verified users: Rs. 5000 at a time, Rs. 15000 in a day, and Rs. 25,000 in a month. 

Max limit for Non-KYC verified users: Rs. 5000 (in a day or in a month)

Yes. There is a limit on how much you can hold on your Khalti account. For KYC Verified users, it's Rs. 25000. For Non-KYC verified users, it's Rs. 5000 only.

No, there is no expiry date for Khalti account.