Job Description

We are currently looking for a dynamic and competent personnel to join our team as a mid-level Quality Support Officer. The Quality Support Officer will play an important role in delivering client satisfaction through exceptional support services, collaboration for optimizing practicality of the system, and ensuring high levels of service for our valued clients. The role requires high comprehension of Windows OS complimented by good command of Computer Networks with intuitive troubleshooting abilities, excellent problem-solving skills, and a strong commitment to customer satisfaction.

Key Responsibilities:

Respond to customer inquiries via phone, chat and email.
Provide technical support and guidance to clients, ensuring timely resolution of issues and queries based on criticality of nature.
Collaborate with a cross-functional team to identify, diagnose, and resolve Technical Hicups, Software glitches and Network issues in a timely and efficient manner.
Develop and maintain comprehensive documentation on Work process, Status and resolutions to optimize workflow.
Prepare and provide software user manual, FAQs and any relevant resources deemed necessary and conduct training to the clients
Monitor and analyze application performance and work closely with the development team to suggest enhancements to improve stability and optimize functionality.
Escalate complex technical problems to the concerned team as needed.
Ensure all support activities are conducted in compliance with company standards.
Provide feedback to the development team on recurring issues or patterns identified during support activities to inform future product enhancements.

Requirements:

Minimum of 2 years of experience in Support, IT helpdesk, or a similar role.
Good command of Computer Networks, Operating Systems preferably Microsoft Windows.
Excellent problem-solving and analytical skills. Eager to learn and Can-do attitude
Strong communication and interpersonal skills, with the ability to explain complex technical issues to non-technical stakeholders.
Ability to multitask, prioritize, and manage time effectively.
Candidates with prior experience in the Quality Support or Troubleshooting field would be prioritized
Two-wheelers preferable with valid license

Office time: 6 days in a week with Saturday as working day.

Why Join Us?

Competitive salary and benefits package.
Career growth and learning opportunities.
Collaborative and supportive work environment.

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