Summary:
We are seeking a highly motivated and results-oriented IT Officer to join our growing team, specializing
in hardware and software support for laptops and printers used in our corporate offices. You will play a
crucial role in ensuring the smooth operation of our technological infrastructure, minimizing downtime
for employees, and resolving hardware and software issues efficiently.
Hardware:
Diagnose and troubleshoot hardware issues with laptops and printers, including overheating,
display problems, keyboard/trackpad issues, battery concerns, and connectivity problems.
Perform repairs and replacements of faulty hardware components, considering cost-
effectiveness and warranty options.
Maintain an inventory of spare parts and consumables for timely intervention.
Implement preventative maintenance strategies to minimize hardware failures and extend
equipment lifespan.
Stay updated on the latest hardware technologies and best practices for maintenance and
repair.
Software:
Resolve software issues on laptops and printers, including operating system problems,
application errors, driver conflicts, and malware infections.
Assist with software installations, updates, and configuration management.
Provide technical support to users via phone, email, and in person for software-related queries.
Monitor system performance and identify potential software issues proactively.
Adhere to company security policies and procedures when dealing with software installations
and configurations.
Other Office Support:
Prioritize and respond promptly to hardware and software support requests from employees in
corporate offices.
Liaise with other IT departments like network and security teams as needed to resolve complex
issues.
Document all support activities, including issue descriptions, troubleshooting steps, and
solutions implemented.
Proactively identify recurring issues and suggest improvements to prevent them.
Participate in IT projects related to hardware and software deployments, upgrades, and
standardization.
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