IT Support Officer

Experience

1 year of relevant and progressive work experience in IT or Network support. (We encourage all qualified freshers to apply for this position)

Knowledge of computer hardware and software.
Knowledge of Windows and Linux desktop operating systems..
Knowledge of networking ( LAN, WAN, Routing and Switching, VPN).
Knowledge of Active Directory will be an added advantage.
Knowledge of telephony technologies like VOIP, SIP, Softphone, PSTN will be an added advantage.
Interest to learn new IT infrastructure skills and adapt them quickly.
Knowledge and understanding of industry-standard computing concepts, practices, and procedures.
Additional certification (CCNA / CompTIA A+ ) will be an added advantage.
Excellent written and verbal communication and interpersonal skills.
Strong ability to source information from users, vendors, and colleagues and deliver it to the required audience.

Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Set up Laptops and various accounts for onboarding users and revoke access of all off-boarding users.
Provide support for telephony and VOIP systems.
Provide technical support to the user of the organization (may be in person or through remote access).
Administration of Endpoint Protection and generate reports weekly.
Verify the functionality of hardware, systems, powerline, and power backups.
Repair or replace the hardware systems as necessary.
Escalates problems and issues to the correct group as needed.
Maintaining records of systems in an inventory ledger and reporting to the respective supervisor.
Training end-users in new or existing systems, while promoting self-service and automation of IT Requests.
Coordination with Admin, HR, or other departments for smooth functioning.
Should visit client locations in different cities for technical support.
Coordination with the related vendor regarding various device issues.

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