Job Descriptions:
Inbound Support
- Manage incoming calls/messages and address customer inquiries.
- Provide accurate information and resolve complaints efficiently.
- Record details of customer interactions and actions taken.
- Build strong customer relationships and ensure satisfaction.
- Follow communication procedures and policies.
Qualifications:
- Prior customer service experience preferred.
- Flexibility to work various hours, including off days.
- Excellent communication skills.
KYC Verification
- Verify customer KYC documents and ensure compliance with regulatory standards.
- Address KYC-related queries and ensure fraud prevention.
- Report suspicious KYC submissions and escalate cases as needed.
- Follow up with unverified or pending KYC users.
Qualifications:
- Minimum 10+2 education.
- Proficiency in English and Nepali.
- Knowledge of digital payments, e-banking, and banking services.
- Flexibility to work off days and public holidays.
Social Media Support
- Handle customer inquiries and complaints on social media platforms.
- Provide timely and accurate solutions to customer issues.
- Maintain records of social media interactions and actions taken.
- Build strong relationships with customers through clear communication.
- Follow established social media communication procedures and policies.
Qualifications:
- 10+2 or ongoing Bachelor’s degree.
- At least 1 year of customer support experience.
- Strong written communication skills in English.
- Knowledge of digital payments, e-banking, and banking services.
- Flexibility to work off days and public holidays.
What We Offer:
- Competitive salary and benefits.
- Opportunity to work with a passionate and innovative team.
- Professional development and learning opportunities.
- A collaborative and inclusive work culture.
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