Job Description
- Manage incoming calls/messages in a timely manner
- Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints, and determine possible causes
- Provide appropriate solutions and alternatives within the time limits;
- Refer unresolved customer grievances to designated departments for further investigation
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
- Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction
- Follow communication procedures, guidelines, and policies
Main Requirement
Experience with customer-based software use of the internet for online information and experience in support is preferable.
- 10+2 passed with command of the English and Nepali languages to communicate
- Familiar with computers and the Internet
- Experience in email and communication
- Hardworking and result-oriented
- Can work on MS office applications
- Should also have knowledge about digital payments, e-banking, m-banking, and other banking services
- Should be flexible in work timing. Willing to work on off days and public holidays
