1660-01-5-8888
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Khalti Bazaar FAQs
What is Khalti Bazaar?
Khalti Bazaar is an online selling store for all kinds of businesses where you can
- Sell Products
- Collect Payment for Services/ Monthly Subscriptions
Khalti Bazaar is a platform for businesses who do not have any website or app and are looking forward to growing business by setting up an online store.
What are the benefits of using Khalti Bazaar as a partner?
- Get visibility among 1,000,000 Khalti users
- Promotions through our digital channels
- Single platforms for different product/ service/ recurring payments
- No tech skills needed. List product/service & add a description, price easily
What are the benefits of purchasing products from Khalti Bazaar?
- The option of paying from multiple payment mediums i.e. E-banking, M-banking, and Wallet
- Pre-book services like beautician, spa, training
What kind of businesses can enrol for Khalti Bazaar?
Any type of businesses which do not have their own website/app and want to receive money online.
Where can you find Khalti bazaar inside the app?
You can locate Khalti Bazaar at the bottom of the app labelled as ‘Bazaar’.
Does Khalti provide delivery service too?
No, Khalti does not assist with the delivery service. It only assists with payment collection.
Do I need a website to enrol?
No, you don’t need a website to enroll for Khalti Bazaar.
Do I need my own technical team to enrol in Khalti Bazaar?
You do not need a technical team to enroll as our team will integrate your product/service at Khalti Bazaar and provide you with training to access the dashboard.
After I am enrolled, what if a new product/services are added to my business? How do I make those changes?
Our team will be training you on this part too.
Up to how many products/services can I place?
There is no such limit. It depends on the product or service you have.
Can my clients make multiple orders at one go?
Yes, multiple orders can be made for a particular merchant at one go.
Whom should I contact in case of any kind of technical problem?
You may call us at 9849626636 or e-mail us the query at bazaar@khalti.com
Why are my files not being uploaded?
Please upload your files on jpg or png format.
I do not have tax clearance to upload in my KYC.
If your organization is a startup, please let us know at bazaar@khalti.com while sending an email for KYC verification.
Is KYC verification necessary?
Yes. partners can not get bank withdrawal access without KYC verification.
I am unable to perform Withdraw action?
To perform the Withdrawal transaction, your KYC and Bank Account must be verified. Please consult at the bazaar to query about the verification.
I need to discuss commercials with the Khalti team, where should I contact?
You can contact us at 9849626636 or bazaar@khalti.com.
Are there any charges to sign a contract?
Yes, there is a one-time minimum setup cost and plus a service charge for each transaction (transaction fee). For more details, please contact us at 9849626636 or bazaar@khalti.com.
What are the setup charges?
One-Time Minimum Setup Cost
Is there any annual maintenance fee charged?
We don’t charge any annual maintenance fees
Is there any charge for support after going live?
No, we don’t charge anything for the support
How to test Khalti? Is it free of cost?
Yes, for the testing purpose it’s free. But for business purposes, there are some charges.
In which currency it should be set?
It should be set in Nepalese Rupees (NPR)
Can I see all transactions done via Khalti Bazaar? Where can I see it?
Yes, you will be provided with Khalti Bazaar Dashboard to view all the transactions
Can I export all transaction sheet files or download the transaction history?
Yes, you can export all transaction sheet files or download the transaction history.
How much amount can I receive?
You can receive almost any amount of payments because we enable you to accept payment from different modes of payment such as Khalti Wallet, mobile banking, eBanking, SCT Card, etc.
What are the payment options users can get while paying through Khalti?
While paying through Khalti students/parents/guardians have three options:
- Directly using Khalti Wallet Account
- Internet Banking (From Banks linked with Khalti)
- Mobile Banking
- SCT Cards
Where do I receive the payments?
You can receive all the payments in the Bazaar dashboard provided by Khalti. And, instantly you can transfer collected payments to your bank account for free.
What documents do I need for registration?
The business has to be registered at any official institutions, recognized by the government of Nepal. Required documents are:
- Company Registration Certificate
- PAN/VAT Certificate
- Latest Tax Clearance
- Updated Logo
Do I need to register the company in Nepal?
Yes, the company must be registered in Nepal.
Which businesses are accepted in Khalti?
All businesses which are registered in Nepal and allowed by law of Nepal are accepted.
I have company documents but do not have a PAN/ VAT or Tax Clearance Document. Can I sell in Bazaar?
You can integrate and test but you cannot withdraw the payment which is received in your merchant account to the bank without the above documents, so it is mandatory for a business to upload all documents.
I have not registered my company yet. Can I integrate Khalti Bazaar?
You can sell in Khalti Bazaar and test but you cannot withdraw the payment received in your Bazaar account to the bank without the above documents, so it is mandatory to have a registered company.
Do I need to be registered in order to enrol?
Yes, your company needs to be registered in order to enrol with Khalti Bazaar.
Will the payments be deposited directly to my Bank?
No, Payments will be received in Khalti Merchant Account first, and then it needs to be transferred into your Bank account. That you can do it whenever you want to log into Khalti Payment Gateway Merchant Accounts.
How much charge do I take to transfer payments to my bank account?
Khalti won’t charge a single penny to transfer funds to your bank account.
How can I get the amount collected in my merchant dashboard? Can I withdraw/transfer?
Yes, you can withdraw the amount from the merchant dashboard anytime. Khalti will allow you to add a bank account to where you can transfer collected payments.
Will I be able to transfer the amount collected in Merchant without a contract?
No, you cannot, For that you need to sign a Memorandum of Understanding or contract with Khalt to withdraw the amount collected.
Is there any withdrawal limit?
No, there is no withdrawal limit
Can I change my bank account details in the dashboard?
Yes, you can change bank account details, but you will have to notify the Khalti Bazaar Operation team to verify the Bank Account so that you can withdraw. For that, you can reach at 9849626636 or email at baaar@khalti.com
Can I add more than one bank account / or can I withdraw a collected amount to multiple bank accounts?
No, you cannot add more than one bank to withdraw the collected amount
How long does it take for the money to get transferred in my account once I have withdrawn?
It will be transferred in real-time.
Do I get any notification about the received money?
Yes, if you have taken the facility from your Bank for SMS Banking.
Customer
Helpline
Toll Free No: 1660-01-5-8888
Phone: 9801165561 /01-5010651
Email: support@khalti.com
Merchant
Helpline
Email: merchant@khalti.com
Documentation: docs.khalti.com
Github: github.com/khalti
Phone: 9801165568 / 9801165557
Pasal
Agent
Email: pasal@khalti.com
Phone: 9801165567 (To become a Khalti Pasal
and sell Khalti services)
Event Tracking
Platform
Email: marketing@khalti.com
Phone: 9823008874 (To partner for an event or
sell tickets online from Khalti’s platform)