Khalti Payment Gateway FAQ’s

Steps : 

1. Sign Up as a Khalti Merchant at https://khalti.com/merchant/

( For details: https://docs.khalti.com/getting-started/#1-signup-as-merchant )

2. Integrate Khalti Payment gateway & make Test the transaction

3. After completing a Test Transaction you will receive live keys on the Keys Section of the Merchant Dashboard

4. You can now start receiving payments up to Rs 1000. However to receive payments of more than Rs 1000 you need to contact our       Merchant Team for Contract Activities and discuss the commercials.

Khalti Payment Gateway Merchant registration, integration and going live is self-service, open-source and fully SDK ready provided payment gateway from Khalti. So, it depends upon your developer team but can be done in a minimum of 2 hours to 1 day for integration.

For signing up you need to go to Khalti.com/merchant

After signing up you need to open your merchant dashboard and see your profile.

You need to Update your KYC(Know Your Customer) information first and upload company registration, Permanent Account Number (PAN) certificate and Tax Clearance Certificate in KYC section.

You will find the test keys in the Keys section in Merchant Dashboard

The minimum amount for performing transactions is Rs 10.

For it, you need to create or have the Khalti Digital Wallet app in your mobile and Khalti Digital Wallet user account to do the transaction through it.

You can get the test and live keys in the ‘Keys’ section in your merchant account dashboard. While integrating use test keys and once the integration is successful replace the test keys with live keys to start accepting payments with Khalti Payment Gateway.

Yes, you can use test keys to accept payments up to Rs 999. To receive more than Rs 999, you will have to contact 9801165557 / 9801856394  or email at merchant@khalti.com commercializing your Khalti Payment Gateway Account.

You do not need to have a separate demo account for integration. You can simply integrate using our test keys from the dashboard once you have signed up as a merchant.

Yes there is a plugin, link: https://github.com/khalti/khalti-woocommerce

Yes, there is a one-time API charge plus a service charge for each transaction (transaction fee). For more details, please contact us at 9801165557/ 9801856394 or merchant@khalti.com.

One-Time API Charge

We don’t charge any annual maintenance fees

No, we don’t charge anything for the support

Yes, for the testing purpose it’s free. But for business purposes, there are some charges.

Yes, you will be provided with Khalti Payment Gateway Dashboard to view all the transactions

Yes, you can export all transaction sheet files or download the transaction history.

You can receive almost any amount of payments because we enable you to accept payment from different modes of payment such as Khalti Wallet, mobile banking, eBanking, SCT Card, etc.

There are two ways to receive payments. First, you can integrate Khalti Payment Gateway API in your platform to accept. Next, if you do not have any platform or if you want to collect payment via Khalti’s platform, you can sign up as Khalti Bazaar Merchant.

While paying through Khalti students/parents/guardians have three options:

1. Directly using Khalti Wallet Account
2. Internet Banking (From Banks linked with Khalti)
3. Mobile Banking
4. SCT Cards

You can receive all the payments in the merchant dashboard provided by Khalti. And, instantly you can transfer collected payments to your bank account for free.

Yes, the company must be registered in Nepal.

All businesses which are registered in Nepal and allowed by law of Nepal are accepted.

You can integrate and test but you cannot withdraw the payment which is received in your merchant account to the bank without the above documents, so it is mandatory for a business to upload all documents.

You can integrate Khalti Payment Gateway and test but you cannot withdraw the payment received in your merchant account to the bank without the above documents, so it is mandatory to have a registered company.

Khalti won’t charge a single penny to transfer funds to your bank account.

Yes, you can withdraw the amount from the merchant dashboard anytime. Khalti will allow you to add a bank account to where you can transfer collected payments.

No, you cannot, For that you need to sign a Memorandum of Understanding or contract with Khalt to withdraw the amount collected.

No, there is no withdrawal limit

Yes, you can change bank account details, but you will have to notify the Khalti Merchant Operation team to verify the Bank Account so that you can withdraw. For that, you can reach at 9801856315 or email at merchantcare@khalti.com

No, you cannot add more than one bank to withdraw the collected amount.

It will be transferred in real-time.

Yes, if you have taken the facility from your Bank for SMS Banking.

You can give access to other staff members by going to the ‘Staff’ section in the dashboard. Next, go to ‘Add Staff’ and add other members.

Go to www.khalti.com. Click on the ‘Login’ button from the top right corner. A window will pop up and see all the way down where you will see ‘Forget password?’. Now click on it and enter your registered email address. A recovery code will be sent to the same email address. Enter the code to the earlier window.

No, you can not do that. You can transfer those amounts to your authorized bank account only.

You have to contact the Khalti Merchant Operation team for that. You can reach at 9801856315 or email at merchantcase@khalti.com

You can change your password by logging into your account and then clicking setting button and follow the steps

You have to contact the Khalti Merchant Operation team for that. You can reach at 9801856315 or email at merchantcase@khalti.com

You have to contact the Khalti Merchant Operation team for that. You can reach at 9801856315 or email at merchantcase@khalti.com

The transaction fee will be deducted from the merchant account in real-time.

Yes, Khalti has refunds option too. For it, the merchant needs to go to the transaction id and refund the desired amount by clicking on the refund button and sending it to the client's Khalti ID.

Yes, the refund amount will be reflected in the merchant panel instantly under the heading of the refunded tab.

Yes, after processing the refunds by the merchant the customers will receive the funds instantly.

It is done on a real-time basis when the merchant refunds the amount.

No, there are no extra charges while initiating the refund.

You can contact us at 9801165557/ 9801856394 or merchant@khalti.com.

We do not have live chat but we can have a short meeting over Skype and assist you for integrations.