Position Overview:
A Technical Support Specialist provides assistance and support to clients and internal teams by troubleshooting technical issues, offering solutions, and ensuring smooth operation. This role requires strong problem-solving skills, effective communication, and a good understanding of technology.
- Diagnose and resolve technical issues with applications.
- Proficient in REST frameworks.
- Experienced with API testing tools (e.g., Postman, SOAP UI).
- Exceptional written and verbal communication and interpersonal skills.
- Provide comprehensive, step-by-step guidance to clients.
- Maintain precise records of support requests and resolutions.
- Collaborate effectively with cross-functional teams to address customer concerns.
- Familiarity with application quality assurance (QA) practices is highly desirable.
- Develop and maintain technical documentation, FAQs, and knowledge base articles.
Job Description
- Execute API testing utilizing tools such as Postman and SOAP UI.
- Address and resolve technical issues via phone, email, or chat.
- Develop and sustain accurate technical documentation.
- Escalate complex issues to the appropriate internal teams.
- Maintain regular communication with clients.
- Conduct quality assurance checks to ensure issue resolution.
- Provide on-site technical support at client locations as required.
- Bachelor in Computer Science
- Freshers are highly encouraged to apply.
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