Job Description:
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Manage incoming calls/messages in a timely manner
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Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools
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Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints, and determine possible causes
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Provide appropriate solutions and alternatives within the time limits;
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Refer unresolved customer grievances to designated departments for further investigation
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Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
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Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction
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Follow communication procedures, guidelines, and policies
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