We understand that you may want to deactivate your Khalti Account. If so, please fill the form provided below. 

Important Information:

1. This is not Account Deletion: Transactions and other information for the account shall be retained for minimum 10 years or as per the regulatory requirements from Nepal Rastra Bank “Section 6 Clause 18” then after that it will be deleted.
2. Account Deactivation is not permanent: You may reactivate your account at any time by contacting our customer support. To learn more about account deactivation and reactivation, please refer to “6 – INACTIVE WALLET POLICY” of our Inactive and Dormant Wallet Treatment Policy
3. Fund Withdrawal: Please ensure that you have withdrawn all funds from your Khalti Wallet before deactivating your account.

What happens next?

1. After submitting the form, your request will be sent to our Legal & Compliance team for a review. 
2. Our support team will contact you on the provided Khalti ID number or alternate contact number for further verification process. 
3. You will need to submit another application to deactivate the account along with a selfie holding your official ID. 
4. You shall have to visit our Headquarter or our Nation-wide Hubs to fill and submit a physical form along with a copy of your verified government identification document. 
5. Once the process is complete, you will receive a notification email or call confirming the deactivation of your account.

    

Please Note:

1. You will still be able to access your Khalti account until the deactivation process is complete. 
2. Once your account is deactivated, you will neither be able to access your account, nor can you create another account with the same number.