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Become a Part of Khalti Team!

IT Support Engineer

 

If you wish to be a part of the fastest-growing Fintech industry in Nepal,  join us!

Education Level:  Bachelor

Experience Required: More than or equals to 2 years

 

Other Specification

  • Familiarity with FinTech will be an added advantage
  • Proficient understanding of code versioning tool (Git)
  • Self-motivated, dedicated, and adaptable in a fast-paced environment
  • Good knowledge and discipline of Frontend Architecture and implementation
  • Basic understanding of  API, JSON, REST, XML is a must
  • Knowledge of QA skills like identifying, analyzing, reporting, tracking bugs, and drive issues to resolution

Job Description

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues in a timely manner
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Test the APIs provided by the clients and third-party vendors
  • Test the APIs and frontend system
  • Follow the SLA for issues with respect to the severity
  • Provide support as a payment gateway service provider and help in integrating the payment solutions for the clients

Applying Procedure:

Interested candidates are requested to send their recently updated resume to vacancy@khalti.com along with a cover letter mentioning your work and academic credentials.